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Domestic Cleaning Business Network

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ABOUT

Help When and Where You Need It

Take the stress out of running your cleaning business and transform it into a profitable, sustainable business. Let us help you make it happen!

  • Combat Overwhelm & Stress: Receive tailored advice on streamlining operations, setting up systems, and managing time effectively so you can take control of your business.
  • Increase Your Profits: Struggling to make money? Learn effective pricing strategies and cost-saving methods to boost your earnings without overworking.
  • Attract & Keep Great Clients: Discover straightforward marketing approaches and engagement techniques that help you build a loyal client base, so you’re not constantly searching for new business.
  • Recruit & Retain Reliable Staff: Get insights into hiring, training, and motivating a dependable team, even when recruitment feels like an uphill battle.
  • Find Balance & Reduce Burnout: Set up processes and boundaries that allow you to enjoy the benefits of running your own business without it taking over your life.
  • Gain Confidence & Clarity: Tackle difficult decisions with confidence and receive personalised guidance to keep you on track toward your business goals.
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WHAT WE DO

Our Services

Live training and workshops

We hold regular online and in person training workshops and masterclasses on topics such as sales, managing your team, recruitment, raising your prices, employment law and more! Our extensive online training library is one of the key benefits of membership as members can access all the recordings 24/7 as often as they like!

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Library of essential business document templates

Everything you need to start your business and to level up and face the demands of a growing team. From employment contracts to client contracts, from price increase letters to holiday calculators, everything is in there and we are adding to it all the time.

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121 Mentoring Calls

With years of hands-on experience in the cleaning industry, our Directors Diane and Louise understand the unique obstacles you face - from pricing and staffing to marketing and customer service. As part of membership you can book a Monday 121 mentoring call with one of us and ask any question or run any idea by us and we'll share our advice from the perspective of our experience and our skill as trained business coaches.

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Discounts on software and products

In order to help you get the very best value from your membership subscription to the Domestic Cleaning Business Network. we work hard to bring you offers and deals from some of the best suppliers to our industry. Fancy 20% off a Sebo vacuum, 10% off cleaning products? 15% off workwear? Insurance discounts? 75% off software? Look no further, our members ask and we deliver. You'll even receive 50% off in our own online shop to give extra added value!

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24/7 online live peer support

Our Members Only Facebook group is active 24 hours per day with experienced business owners who enjoy sharing your experiences. This group grows friendships and knowledge in a relaxed environment. Our DCBN Directors are active in this group too, answering questions and supporting our members on a daily basis.

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Specialist industry training courses

DCBN specialist training workshops and courses are second to none in the domestic cleaning industry. From basic health and safety to COSHH, Risk Assessments, staff training, sales training and more, where better to ensure you and your team are Trained and Safe to clean your clients' homes!

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DCBN

DCBN Membership

Could being a member help you?

How we helped?
I have been running a cleaning company for eight years, and I’m really, really good at cleaning, but I didn’t have a clue how to expand or take on staff. I joined the DCBN in 2019, and honestly, I’m not sure I would have survived the pandemic without them. They put on specialist courses and training to keep us open and operational when times were really uncertain, but the part I like best is that I have met other people in similar situations, who have given me the confidence and knowledge to expand. I customised all the templates, took the plunge to register as an employer and started to really understand my accounts. I had loads of questions and wobbles but there were always people on hand to support me. I now have five employees and hope to double this next year.
I thought I knew how to clean. I had risk assessments, but I never realised how much more I was expected to do. It was overwhelming at first, and I felt terrible that I hadn’t known this. When I learned about COSHH working for another company, I didn’t realise there were great big COSHH risk assessments on chemicals. I had just attended the training. The DCBN made this overwhelming task so much easier. It was broken down into manageable chunks, and the community reassured me that it does take a while to get all this in place.
Running a cleaning business will involve a certain amount of balancing the seesaw. You will either have too much or too little demand. Staff are queuing up to work for you or you can’t pay them to work for you. As demand and supply swing up and down, the DCBN is there to keep you on an even keel, reacting to market movements but with the skills to adapt either way.
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Reviews From Our Happy Members
"Approachable, knowledgeable and so helpful. Wish I'd found them sooner. Great documents to save time, they share latest cleaning knowledge and information. Offers different levels of membership as to your needs. Thank you DCBN"
Lizzie Horner
"DCBN has honestly been my saviour. And I imagine many others too. For me I am fairly new to the industry so still trying to get my head around everything involved which isn't as simple as imagined."
Danielle Collins
I've been a paid up member of this group for a while it's nice to finally not feel like I'm completely on my own in this area.
Max Hamlet

Need help?

We provide comprehensive support for both companies and individuals in the UK cleaning industry.
contact us

Need help?

We provide comprehensive support for the companies and individuals in the UK cleaning industry.
contact us

Domestic Cleaning Business Network is a trade association and membership organisation set up to represent and support the domestic cleaning industry, raise the profile and industry standards and to celebrate and support those running businesses and working in domestic cleaning throughout the UK.

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Live training and workshops

You started a cleaning business and it boomed. Before long, you were in demand so much that you decided to expand your team. It grew amazingly…and then it got hard.

Running a business is a skill, and it can be learnt. Many of us never intended to become business owners, but we are, and it is time to hone those skills quickly.
Whether you want to learn how to raise prices without losing customers, become VAT registered, learn how to write a risk assessment, understand your options with professional products, train a staff member or remove an impossible stain, we have an immense video library about these issues, and so many more.

Twice a month there is a live online masterclass on a topic such as recruitment, marketing, sales, health and safety, customer service, pricing and more. These are recorded and added to our huge and growing online training library for you to watch and learn at any time.

We also run several challenges and workshops both online and in person that are either free for members or discounted to cost price as part of our mission to transform the industry from within!

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Library of essential business document templates

Every document you need to either start your business and/or level up and face the demands of a growing team:

Marketing Resources:
DCBN Approved Supplier Logos
31 social media posting ideas
SEO jargon explained
36 search engine optimisation tips
Marketing tips – social media
Marketing tips – online directories
7 Tips to succeed with google ads

Domestic Client Agreements:
One page cleaning agreement
Full customer contract
Holiday Let/Changeover services contract

Commercial Cleaning Documents:
Commercial Services Agreement
Creating a method statement for commercial cleaning services
Method Statement – Floor Mopping
Method Statement – Office Cleaning
Method Statement – Kitchen Cleaning
Risk Assessment – Office Cleaning
Performance Management Policy

Employment Contracts & Self Employed:
Employment Contract – Variable Hours
Employment Contract – Fixed Hours
Employment Contract – Zero Hours
Contract for Services – for self employed contractors
Privacy Notice for Contractors
Employee Privacy Notice

Staff Management:
Acceptance of Resignation Letter
Appraisal Form
Disciplinary Meeting Letter to Employee
Dismissal at end of probationary period letter
Dismissing Employee Letter 
Potential Dismissal Letter to Employee
Probationary Review Meeting Letter to Employee
Cease and Desist Letter
Back to Work Interview Form
Employee Exit Interview Form
Grievance and Dispute Policy
Disciplinary Procedure for Small Organisations
Equal Opportunities Policy Statement
Personal Harassment Policy and Procedure
HR Data Retention Policy
Holiday Request Form

Health and Safety:
COSHH Template
Generic Risk Assessment
Health & Safety Policy
Pregnant Workers Risk Assessment
Lone Working Policy
Lone Working Risk Assessment
First Aid Policy
Accident Report Form

Client Management:
Dometic Cleaning Booking Form
Regular Cleaning Checklist
Deep Clean Checklist
Price Increase Letters x 2
Outstanding accounts letter
Complaints Process
VAT letter to customers
Welcome Email
Follow Up Email
Additional Service Offer
Apology for Service Issue
Service Reminder
Request for Feedback
Cancellation Confirmation
Late Payment Reminder
Thank You

Business Administration:
Monthly Focus Workbook
Basic Accounts Spreadsheet
Data Protection Policy
Business Plan Template
Holiday Entitlement Calculator
Weekly Cash Flow Projection
Key Holding Statement
Staff Timesheet
A5 Payslip
Simple Invoice Template
Standing Order Form
Hourly Rate Calculator 2024

Recruitment Documents:
Interview Question Ideas
Employee Application Form
Job Offer Letter/Email
Car Insurance Letter for Employee
Right to Work Checklist
Basic Guide to TUPE
Basic Equipment Log
Staff Handbook Headers

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121 Mentoring Calls

You can book a mentoring call as often as you like on Monday afternoons with either Diane or Louise. We are passionate about sharing our knowledge and helping others with cleaning businesses to thrive and build sustainable businesses, whether as a solo cleaner or with a team.

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Supplier Discounts saving you £££s

In order to help you get the very best value from your membership subscription to the Domestic Cleaning Business Network. we work hard to bring you offers and deals that will save you so much more than your annual subscription and bring new products, services, training and innovation to your every day life.  Here are our current discounts available to members:

Shopping
Dell – 20% off laptops, desktops and accessories, plus free VIP support

Training
DCBN – 50% off everything in our online shop, including online training
BICSc – 20% off domestic cleaning operative safety workshop
The Cleaning Business Coach – 20% discount
Ultima – 15% off online training and £100 off in person training

Insurance
Superscript – 20% discount on first policy
A-Plan – discount on all new policies
Gleaming Insurance – 10% off new policies

Cleaning Equipment and Materials
Simple Hygiene Solutions – 15% discount
Avica – 10% discount
Lime Supply – 48% discount
Glove Supply – 5% discount
Paragon Microfibre – 10% discount
Sebo – 20% discount
Dukeries Cleaning Supplies – 10% discount 

Vehicle Leasing and Tracking
Willow Leasing – discounted processing fee on van or car leasing

HR Solutions
Peninsula – 3 months free then 10% discount ongoing
Bright HR – 50% discount for 3 months
 

Scheduling Software
Zenmaid – 75% discount for 3 months
Jobber – 20% discount for 6 months

Workwear
Workwear Express – 15% discount
Revco – 10% discount

Telephone Answering Service
E-divert – 50% off monthly fee for first 3 months

Other Software
Docflite – 50% discount for 3 months
Formation Data – 50% discount
 

Health and Safety
OM Safety – exclusive pricing for monthly subscription

Client Payment Provider
Crezco – free bank payment provider
Paystrax – Discounted transaction fees, no monthly fees
 
Marketing
Trustist – 10% discount
KitStart Website Builder – 40% discount
Teach me How to Biz Marketing Consultancy – special rates
Superstar Designs – 15% discount
Brand 9 Websites – 50% discount
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24/7 online live peer support

It’s 3 am and you can’t sleep because you are so angry at how you were spoken to by a customer yesterday. Why didn’t you stand up for yourself?

You have a massive quote tomorrow for an old stately home, and you are completely out of your depth. What do you need to prepare?

The invoices were sent out two weeks ago, and you are still waiting for a couple of payments. You sent out reminders, but what should you do now?

Sometimes, we need to vent to others who understand. Sometimes, we need practical advice. Sometimes, we just want to sit back and learn from others’ mistakes. The Facebook group is active 24 hours per day with experienced business owners who enjoy sharing your experiences. This group grows friendships and knowledge in a relaxed environment and at times and commitment levels that suit you.

It is worth noting that this group is very different to other Facebook support groups due to the nature of the participants. These people are a small, committed group of business owners, and the answers that you will receive are often very different and more constructive than other groups. They will answer from a business perspective, and there is a much greater emphasis on professionalism and customer service than you will find in other groups.

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Specialist industry training courses

So, you think you know how to clean. You probably do, but do you know how to do it safely within the ever-changing HSE regulations. Many of the cleaning infection control guidelines have been created for the commercial cleaning industry. The DCBN have sourced industry experts to adapt those guidelines and create best practice for the domestic cleaning industry. And before you say it can’t be that different, it really is.

In the domestic cleaning industry, we face pets, children, travel, remote workers, removing rubbish, ever changing work environments, weather, specialist surfaces (from granite to antiques), an extensive range of chemicals, personal products and personal relationships. Each of these will require a risk assessment and cover from your contract. The cleaning is the easy part of this role, and a cleaner is judged more on their customer service skills than their cleaning, so we will make sure you are trained, insured and safe to thrive in the immense variety of situations you will find yourself in.

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